Patient Guide

Medipole mission statement

Your Online Doctor is an online platform that aims to create an easy, viable, flexible and innovative communication channel between patients and healthcare practitioners through the platform Doctor Book and Meet (Medipole). Your Online Doctor aims to offer the patients an outstanding private platform where they can choose a consultant, book an appointment and meet experienced healthcare practitioners in a private virtual clinic using high-quality secure media. The above aim will be achieved through the careful selection of the consultants and healthcare practitioners on the Medipole platform to provide diverse high-quality medical advice that is available for more hours than traditional clinics. Medipole uses high-quality security measures to protect the privacy of the online clinic.  Medipole is a platform where patients and healthcare professionals can meet for an initial consultation, the second opinion, follow up or general advisory session. Medipole is an outstanding addition for overseas patients coming to the UK for high quality medical treatment as it allows them to choose a consultant and any associated procedures prior to their travel. It also provides the opportunity for a follow up when they travel back to their home country. Overseas patients are welcome to use the platform for different online consultations so long as there are the healthcare professionals to provide them. Medipole can provide an interpreter service if needed. Medipole’s first priority is patient satisfaction, which can be assessed using online reviews provided by the patients after their consultation. 

Agreement with Medipole

By booking your appointment, you enter into a contract to use Your Online Doctor Limited’s virtual clinic to meet your chosen healthcare professionals for the chosen appointment type. Please read the full terms and conditions on the legal page. Medipole is acting on behalf of the healthcare professionals to organize the appointments. The healthcare professionals set their own policies and fees.

Complaints policy

Please see the details of our complaints procedure on the complaints page.

Reviews

Your feedback is highly appreciated. After you finish your consultation, please login to your account to leave your feedback. Medipole as a new business that needs the views of its users regarding the overall experience, the ease of use of the website, the sufficiency of the information, the quality of the video consultation, the experience during the consultation, and any suggested improvements.

You will be contacted after the consultation to remind you to leave feedback.

Medipole registration authority

Healthcare Inspectorate Wales (HIW)
Government Building
Rhydycar Business Park
CF48 1UZ
Tel: 03000628163
E-mail: hiw@gov.wales